Refunds and cancelling
Last updated 30 August 2026
The short version: there is no blanket money-back period. You can cancel whenever you like and keep Pro until the period you have already paid for runs out. If something actually went wrong, write to us and we will look at it.
Cancelling
Cancel whenever you like, from Manage billing in your settings. It takes effect at the end of the period you have already paid for, so nothing is cut off early: cancel on the second day of a month you paid for and you keep Pro for the remaining twenty-nine.
After that the account returns to the free plan and is never charged again. Nothing is deleted.
Refunds are not automatic
There is no no-questions-asked money-back window. A subscription that ran is a subscription that was used, and cancelling already stops the next charge without anyone having to ask for anything back.
That is not the same as never. If the product did not do what this site says it does, if you were charged twice, or if something else genuinely went wrong, write to hello@duevigil.com and say what happened. We would rather sort it out than argue about it.
Who actually decides
Paddle is the seller of record for DueVigil. You buy from them, they invoice you, and they process payments and refunds under their own buyer terms.
Those terms apply whatever this page says, and you can raise a request with them directly from the receipt they email you. Writing to us first is usually faster, and we can see what happened on the account.
What a refund does to your account
A refund closes the paid plan. Your account stays, and so does everything in it: clients, invoices, notes, reminder history. It simply returns to the free plan, which allows two new invoices a month.
Nothing is deleted and nothing is lost. Invoices past the free allowance keep their data, and only their reminders wait.
Anything about a payment, a cancellation or a refund: hello@duevigil.com. We answer every message ourselves.